Tallahassee, FL 32303 Our Code of Ethics

AUTO XPERTS > OUR SHOP > CODE OF ETHICS

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

What Our Customers Are Saying

Very impressed with their honesty and being straight up with me. After Pep Boys tried to rip me off by charging $40 just to check out the problem and then lied straight to my face about the power steering pump being broken, and tried charging me $3000 dollars to fix it, Auto Xperts told me it was in fact only a hose and they replaced it for $518, which due to the amount of labor getting to the hose I thought was a fair price.

-Mark C.

Great service and decent folks!

-Cassandra R.

A big thanks to Mike and Lane. They helped me out while passing through Tallahassee with a broken trailer leaf spring. Mike stopped what he was doing and got me back on the road again. Thanks again for your time and help.

-Tim S.

First time, but not our last. Close to home, awesome customer service, and reasonable pricing. If you've never used them, try them out. You won't be disappointed.

-Tara J.

Through consistent positive interactions and quality repairs, we have grown to trust Auto Experts on North Monroe. They are always friendly and speaking as someone who has a fair amount of past professional auto repair experience, they have never mislead or tried to talk me into an unneeded repair. It's great to have a mechanic I can trust and that treats me fairly. They have served as my personal mechanic for about 10 years now.