Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat 8:00AM - 2:00PM
  • Sun Closed
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CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

Very impressed with their honesty and being straight up with me. After Pep Boys tried to rip me off by charging $40 just to check out the problem and then lied straight to my face about the power steering pump being broken, and tried charging me $3000 dollars to fix it, Auto Xperts told me it was in fact only a hose and they replaced it for $518, which due to the amount of labor getting to the hose I thought was a fair price.


-Mark C.

Great service and decent folks!


-Cassandra R.

A big thanks to Mike and Lane. They helped me out while passing through Tallahassee with a broken trailer leaf spring. Mike stopped what he was doing and got me back on the road again. Thanks again for your time and help.


-Tim S.

First time, but not our last. Close to home, awesome customer service, and reasonable pricing. If you've never used them, try them out. You won't be disappointed.


-Tara J.

Through consistent positive interactions and quality repairs, we have grown to trust Auto Experts on North Monroe. They are always friendly and speaking as someone who has a fair amount of past professional auto repair experience, they have never mislead or tried to talk me into an unneeded repair. It's great to have a mechanic I can trust and that treats me fairly. They have served as my personal mechanic for about 10 years now.


-Warren S.
  • ASE (Automotive Service Excellence)
  • CARQUEST
  • Jasper
  • TECH-NET
  • BG Products
  • Car Care Aware
  • Call Us For Service: 850-536-7237